Frequently Asked Online Banking Questions...
Q How do I access Online Banking?
A Simply click on the forms page, select the Online Banking Application, print the form, complete it and mail it to or drop it by one of our three convenient locations.
Q How frequently is my Concordia Bank information updated?
A Concordia Bank updates all customer information nightly. Whether you access Online Banking,the automated voice response system, or contact us directly, your account information is updated nightly to reflect all account activity.
Q Can I look at all of my transactions at any time?
A Yes, with Online Banking and the automated voice response system, you have access to your account information 24 hours a day, 7 days a week!
Q After I have signed up online for electronic bill payment, how long does it take for my User information to arrive in the mail?
A Once you have completed the sign-up form at the Web site, your User information will arrive in the mail within 3-5 business days.
Q How long does it take to set up a new payee in the bill payment system?
A Once you have entered a new payee into the Electronic Bill Payment System, you will be able to make payments immediately.
Q After I make a bill payment, how long does it take for the money to be debited from my account?
A The money will be debited electronically from your account when the item is presented for payment.
Q How long does it take for a payment to reach the payee?
A A payment that generates an ACH payment will credit the payee's account within 1-3 business days; whereas, a paper check will take up to 10 days.
Q How do I actually use the Electronic Bill Payment System?
A Step-by-step instructions can be accessed by pressing the help button within Online Banking.